Shipping policy
ORNAMYSTIC SHIPPING POLICY
Last updated: September 22, 2026
At Ornamystic, every piece is prepared and packaged with the care fine jewelry deserves. The following policy explains our order processing, insured shipping, delivery, and international shipping practices.
MADE-TO-ORDER PRODUCTION
Every Ornamystic piece is made to order. Production begins after payment, order verification, sizing confirmation, and approval of any required custom-design details.
The estimated production timeline will be provided on the product page, during your consultation, or in your order confirmation. Production time is separate from shipping time. The 7–10-business-day shipping estimate begins only after the jewelry has been completed, inspected, and dispatched.
Orders are processed Monday through Friday, excluding federal holidays. If additional information, payment verification, sizing confirmation, or design approval is required, the processing timeline begins after that information is received.
FREE WORLDWIDE SHIPPING
Complimentary insured standard shipping is included with every Ornamystic order worldwide. No minimum purchase is required.
Standard delivery generally takes 7–10 business days after dispatch, depending on the destination, carrier service, and customs processing. This delivery estimate does not include made-to-order production time.
Expedited shipping may be available by request for an additional charge. Selecting expedited shipping shortens carrier transit time only; it does not reduce the production time required to create, customize, resize, engrave, inspect, or prepare the jewelry.
Delivery estimates are not guarantees. Severe weather, carrier disruptions, holidays, address-verification reviews, and other circumstances outside our control may affect delivery.
SECURE, INSURED DELIVERY
Every Ornamystic order is shipped through a trackable service and insured for its purchase value while in transit. Jewelry is placed inside protective presentation packaging and shipped in discreet outer packaging that does not identify the contents.
A signature is required for orders valued at $500 or more and may be required for any order at our discretion. Signature requirements cannot be waived when they are necessary for insurance or fraud-prevention purposes. Please use a secure address where an adult will be available to receive the package.
Transit insurance ends after the carrier records successful delivery or obtains the required signature. We recommend arranging independent jewelry insurance for protection after delivery.
TRACKING AND DELIVERY
When your order ships, you will receive a shipping confirmation with tracking information. Tracking may take several hours to update after the carrier accepts the package.
Please inspect the outer package before accepting delivery. If it appears damaged, opened, or tampered with, photograph the package and contact Ornamystic immediately before discarding any packaging.
If tracking shows that a package was delivered but you cannot locate it, contact us within 48 hours. We will assist with a carrier investigation. Investigations and any available replacement or refund must be completed in accordance with the carrier's and shipping insurer's requirements.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if a correction is needed. Once an order has shipped, we may be unable to change or redirect the address.
High-value orders cannot be shipped to a P.O. box. Delivery to APO, FPO, DPO, freight-forwarding, hotel, or temporary addresses may be restricted or may require additional verification. Contact us before ordering if you need delivery to one of these address types.
If a package is returned because of an incorrect address, repeated failed delivery attempts, refusal, or failure to collect it from a carrier location, the customer may be responsible for the cost of reshipping.
INTERNATIONAL SHIPPING, CUSTOMS, AND DUTIES
Complimentary standard shipping is available to eligible international destinations. Certain destinations may be unavailable because of carrier, insurance, customs, legal, or security restrictions. If we cannot safely ship to an address, we will contact the customer before production begins whenever possible.
Free worldwide shipping covers the carrier's standard shipping charge. Unless the checkout page expressly states otherwise, international customers remain responsible for import duties, VAT, taxes, customs charges, brokerage fees, and other destination-country fees. These charges are determined by local authorities and are not controlled by Ornamystic.
Customs clearance may delay delivery. Ornamystic cannot declare an order below its purchase value or mark a commercial purchase as a gift. If an international shipment is refused or left unclaimed, return shipping, customs charges, and related fees may be deducted from any refund permitted under the applicable return policy.
DELAYS, LOSS, OR DAMAGE IN TRANSIT
Ornamystic is responsible for an insured order while it is in transit and before confirmed delivery, subject to the carrier's and insurer's investigation procedures. Report a package that arrives damaged, an item damaged in transit, or a shipment that appears lost as soon as possible. Please retain the jewelry, shipping box, labels, and all packaging until the investigation is complete.
If a delivery is time-sensitive, contact us before ordering. Estimated arrival dates are provided in good faith, but custom production and carrier delivery dates cannot be guaranteed unless Ornamystic confirms a specific arrangement in writing.
ORDER CHANGES AND CANCELLATIONS
Contact us promptly if you need to change or cancel an order. We cannot guarantee changes after an order is submitted. Once production has started on a custom, personalized, engraved, resized, or made-to-order piece, cancellation may not be possible. Orders that have already shipped cannot be cancelled.
RETURNS
Shipping terms do not replace the Ornamystic Return and Exchange Policy. Return eligibility, deadlines, return authorization, and return-shipping requirements are governed by that separate policy.
CONTACT
For shipping assistance, use the contact method provided on the Ornamystic website and include your name and order number. For security, do not send full payment-card information by email or message.