Contact information
Trade name: Ornamystic Diamond Jewelry | Custom made direct from the maker
Phone number: 5195735311
Email: inquiry@ornamystic.com
Physical address: 1433 Cristall Way, Edmonton AB T6W 4W4, Canada
VAT number:
Trade number:
ORNAMYSTIC CONTACT INFORMATION POLICY
Last updated: September 22, 2026
Ornamystic is committed to providing clear and accessible customer support before, during, and after every made-to-order jewelry purchase.
OFFICIAL BUSINESS INFORMATION
Trading and legal business name: OrnaMystic Diamonds
Registered business address: 1433 Cristall Way SW, Edmonton, Alberta T6W 4W4, Canada
Customer-service email: inquiry@ornamystic.com
Website: https://ornamystic.com
Primary customer-service method: Email
CUSTOMER-SERVICE AVAILABILITY
Email messages may be submitted at any time. OrnaMystic Diamonds generally responds within one to two business days. Response times may be longer during holidays, product launches, or periods of unusually high demand.
HOW WE CAN HELP
Contact Ornamystic for assistance with:
- custom jewelry consultations;
- diamond and gemstone selection;
- design details and CAD approvals;
- ring sizing and engraving;
- quotations and payment questions;
- production updates;
- order changes or cancellation requests;
- shipping, tracking, customs, and delivery questions;
- authorized returns or exchanges;
- damaged, incorrect, or defective orders;
- resizing, repairs, and after-sales care;
- accessibility assistance; and
- questions about Ornamystic policies.
INFORMATION TO INCLUDE
For faster assistance, provide your full name, order number, and a clear explanation of your request. Include photographs when contacting us about jewelry condition, shipping damage, design details, sizing, repair, or product discrepancies.
Do not send full payment-card numbers, card-security codes, bank passwords, government identification numbers, or other unnecessary sensitive information by email, contact form, social media, or text message. Ornamystic will not request a password or complete payment-card number through an unsolicited message.
ORDER-SPECIFIC COMMUNICATION
Important design approvals, cancellation requests, material changes, price changes, delivery-address changes, and return authorizations must be confirmed by Ornamystic in writing. A message sent by a customer does not modify an order, pause production, authorize a return, or cancel a purchase until Ornamystic provides written confirmation.
Customers are responsible for monitoring the email address and telephone number supplied with their order. Delays in responding to requests for sizing, design approval, payment verification, customs information, or delivery coordination may delay production or shipping.
SOCIAL MEDIA AND THIRD-PARTY MESSAGING
Social-media messages are not recommended for urgent, confidential, payment-related, or order-specific requests. For order support, use the official email address or website contact form listed above. Ornamystic is not responsible for accounts falsely claiming to represent the business. Verify that communications come from an official channel before sharing personal or order information.
COMPLAINTS AND DISPUTE ASSISTANCE
To submit a complaint, contact Ornamystic through the official customer-service email or contact form and include the relevant order number and supporting information. We will acknowledge the complaint and work in good faith toward a fair resolution.
Consumers may also have the right to contact a payment provider, consumer-protection authority, court, or approved alternative-dispute-resolution service. Nothing in this policy limits rights that cannot legally be excluded.
PRIVACY
Personal information submitted through customer-service channels will be handled according to the Ornamystic Privacy Policy and applicable law. Customer communications may be retained when reasonably necessary to provide service, document approvals, prevent fraud, comply with legal obligations, or resolve a dispute.
ACCESSIBILITY AND LANGUAGE
If you require a reasonable communication accommodation or assistance understanding information about an order, contact Ornamystic using an official channel. Translations may be provided for convenience. If translated wording conflicts with the English version, the controlling version will be determined subject to applicable consumer law.
UPDATES TO CONTACT INFORMATION
Ornamystic may update its contact details, support hours, or communication channels. Current official information will be posted on the Ornamystic website. Customers should use the details displayed on the website rather than contact information copied from an unaffiliated third party.